John Guaspari’s instructive and amusing fable about “Quality” has been a favorite in the business world since it was first published in As it points out what. The secret to the success of I Know It When I See It lies in its stylish delivery of a JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two. The following is a short summary of this great fable, unfortunately not available in print and relatively not known. The book was written by John.

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A fable about quality – I know it when I see it (John Guaspari)

American Management Association, Books by John Guaspari. In wben, more and more competitors appeared on the market. Visit our Beautiful Books page and find lovely books for kids, photography lovers and more.

The market share went down further, same the company profits and the morale. Mar 14, Ava rated it liked it.

THE BOSS decided that his 2 vice presidents would be in charge of preventing defects for the design and manufacturing departments. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants — success and big profits.

DJ is Like New. The new mindset would replace the inspection with prevention. Long before entering the world of consulting, he began his professional career as an aerospace engineer and then went on to hold corporate positions in such widely varying functions as marketing, customer support, quality, leadership development, and organizational effectiveness. He is the author of seven books on the topic, the latest being Otherwise Engaged: Has wear to the cover and pages.


Showing best matches Show all copies. Montserrat Venegas rated it it was amazing Oct 03, Sign In Register Help Cart.

Russell Books Ltd Published: Callaghan Books South Published: These companies and their products would be popular for a while but disappear eventually leaving Punctuation Inc. Thinner book, shiny black covers, bright silver lettering in border embossed on front, very bright silver lettering on spine, gray color inside covers and adjacent end papers, 78 pages plus several pages with just diminishing-sized exclamation points, praise on back from CEOs.

I didn’t know what to expect when I started the book but I were just positively surprised by the book. Product details Format Paperback 96 pages Dimensions x x 10mm Everybody was very happy for a while expecting that all quality problems are gone Standy rated it liked it Jul 04, Ivan Gonzalez rated it it was amazing Aug 13, And I loved the illustrations! The Customer Connection and Theory Why.

I Know It When I See It: A Modern Fable About Quality

NO writing, marks or tears inside book. After much thinking, he arrived to some conclusions. He organized a meeting with all his staff.

The managers of the manufacturing and inspections department were blaming each other for the low quality. Clean, tight, white, no marks. Check out the top books of the year on our page Best Books of I highly recommend this book for its reading enjoyment, great business concepts, not to mention brownie using appeal, all wrapped up in cute little fable. Every manager who’s ever wrestled with that abstract thing called ‘quality’ will, I’m sure, get quite a kick out of it.

The last conclusion was that the only thing left to change was the system. The rival’s name was Process Inc. Your Online Bookstore Condition: Cameron Park Books Published: The result of the meeting was that the morale of Punctuation Inc.


I Know It When I See It: A Modern Fable About Quality – John Guaspari – Google Books

Marco Herrera rated it it was amazing Jan 08, Bobbi Jo rated it it was amazing Jun 29, NO remainder marks or price guaspair – Tight spine – Bright pages. Laura rated it really liked it Mar 17, These 2 VPs and their departments did not work together at all. Kennedy, author of “”The Corporate Culture””” show more. They did not quite understand how to do better and were puzzled on “try harder”.

I Know It When I See It: A Modern Fable About Quality by John Guaspari

Book and Jacket appear to have hardly been read and are both in As new condition throughout. It was fun that the story didn’t quite happen in this world due the puctuation business but still that much for me to see the similarity. Amacom Books, August What makes Biblio different?

Gulf Coast Books Condition: How could the clients still say that the quality was not good?

The new mindset change happened by keeping all existing employees, both the manufacturing workers and the inspectors. Just a moment while we sign you in to your Goodreads account.

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